Orders & Shipping

Thank you for your interest in our collection. This page provides essential information about the ordering process, shipping methods, and delivery for purchases made on our official website, hercraftedsole.com.

Placing an Order

You can browse and place orders exclusively through our online store at hercraftedsole.com. To purchase an item, simply select your desired size and color, then add it to your cart. When you are ready to complete your purchase, proceed to the secure checkout. Here, you will be guided to enter your shipping details and select a preferred shipping method. Please review your order and address information carefully before submitting your payment. An order confirmation email will be sent to you once your purchase is successfully processed. If you do not receive this email, please check your spam or promotions folder, or contact our customer service team through the form on hercraftedsole.com.

Order Processing & Timing

All orders are processed during standard business days. Once your order is placed and payment is authorized, our team prepares your items for shipment. The time between your order confirmation and the moment it is dispatched from our warehouse is the processing time. Please note that processing times may vary depending on product availability and order volume. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. You can use this tracking number on the carrier’s website or the portal at hercraftedsole.com to follow your package’s journey.

Shipping Methods & Delivery

We partner with reliable carriers to deliver your orders. The available shipping options will be displayed at checkout on hercraftedsole.com. The selected method will determine the transit time for your delivery. Once your order is handed to the carrier, delivery times are estimates and can be influenced by factors such as destination, logistics, and weather conditions. We recommend using the provided tracking link for the most current delivery status. For more detailed information on service areas and specific carrier policies, please visit the help section on hercraftedsole.com.

Shipping Address & Modifications

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout, including any relevant apartment, suite, or building codes. We ship only to the address provided during the order process. If you realize you have entered an incorrect address, please contact us immediately via the support link on hercraftedsole.com. We will attempt to modify the address if the order has not yet entered the shipping process; however, we cannot guarantee changes once the order is prepared or dispatched. Packages that are returned to us due to an incorrect or incomplete address may be subject to additional reshipping fees.

International Orders & Customs

For orders shipped outside of our domestic territory, please be aware that cross-border deliveries may be subject to import duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost paid at hercraftedsole.com. Customs policies vary widely by country, and we encourage you to contact your local customs office for more information prior to placing an international order. We declare the full value of the merchandise on all required customs forms and cannot mark orders as “gifts” or at a reduced value.

Order Issues & Customer Support

Your satisfaction is important to us. If you encounter any issues with your order, such as receiving an incorrect or damaged item, our team is here to help. Please reach out to our dedicated customer service through the contact options available on hercraftedsole.com. To assist you efficiently, have your order number and relevant details ready. Our goal is to resolve any concerns promptly and ensure you have a positive experience with our brand.

For further questions not covered here, please explore the comprehensive FAQ and support resources available on hercraftedsole.com.