Frequently Asked Questions
Orders & Shipping
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s journey. You can also check the status of your order by logging into your account on hercraftedsole.com.
What are your shipping options and delivery times?
We offer several shipping options at checkout. Delivery times vary depending on your location and the selected service. Please note that these are estimates, and occasional carrier delays may occur.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make a change or cancellation, please contact us immediately via hercraftedsole.com, and we will do our best to accommodate your request if the order has not yet entered the shipping process.
Returns & Exchanges
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn, undamaged items in their original packaging within a specified period for a refund or exchange. Please initiate all returns through the portal on hercraftedsole.com.
How do I initiate a return or exchange?
The process is simple. Please visit hercraftedsole.com and navigate to the Returns & Exchanges section in the footer. Follow the instructions to generate a return authorization and a prepaid shipping label.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund. The time it takes for the refund to appear in your account depends on your payment provider and typically takes a few business days.
Products & Care
How do I find the right size?
We recommend consulting our detailed Size Guide, available on each product page on hercraftedsole.com. It provides comprehensive measurements and fitting advice specific to each style.
How should I care for my shoes or accessories?
To ensure the longevity of your items, please follow the care instructions provided on the label and in the product description on hercraftedsole.com. Generally, we recommend using appropriate cleaners for specific materials and storing items in a cool, dry place.
My item has a minor flaw. What should I do?
We take great pride in our craftsmanship. However, as many of our products incorporate natural materials and artisanal techniques, slight, unique variations may occur. If you believe an item has a significant manufacturing defect, please contact our team via hercraftedsole.com with photos for review.
Account & Services
How do I create an account?
You can create an account during checkout or by selecting “My Account” on hercraftedsole.com. Having an account allows you to track orders, save your details for faster checkout, and manage your preferences.
I forgot my password. How can I reset it?
Click on the “My Account” link and then select “Forgot your password?” You will be prompted to enter the email address associated with your account to receive a password reset link.
Do you offer repairs?
We believe in creating lasting products. While we do not offer a standard repair service at this time, we are happy to advise on the best care for your specific item. For inquiries, please reach out via the contact form on hercraftedsole.com.
Still have questions?
Our dedicated customer service team is here to assist you with any further inquiries. For the quickest response, please contact us through the form available on hercraftedsole.com, and we will get back to you as soon as possible.